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Property Meld

User Summit

August 15—17, 2022

Don't Miss The Summit

It’s time to save the date for our second annual User Summit! Be prepared to work hard and play hard during our three-day summit. Join us as we share property maintenance education, industry benchmarks, product features, and more.

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This year will be better than the last.

Millions of maintenance requests and thousands of property management companies later, we are still obsessed with maintenance. From all of us at Property Meld, we can't wait to see you all at the User Summit!

Choose Your Experience!

Operational Owner 🏡

This track is ideal for brokers and owners.

Join us as we dive into discussions regarding financial and operational impacts maintenance has on property management. Listen to industry insights, and learn how to continue to raise the bar in your business.

Topics include: 

  • Owner Retention
  • Increasing Profits with Maintenance
  • Preventative Maintenance Programs
  • And More!

Maintenance Master 😎

This track is ideal for maintenance coordinators, property managers and vendors.

We will discuss topics surrounding maintenance systematic processes, vendor through-put, and increasing staff capacity. This track is great for those who want to become masters/experts in using Property Meld, and taking their knowledge to the next level.

Topics include: 

  • Workflows
  • Best Practices for Remote Maintenance
  • Taking your Maintenance Process to the Next Level

The Socialite 🥳

This track is ideal for spouses and significant others of the participant.

This is your moment to get away for a bit, relax and enjoy the beautiful Black Hills!

Activities coming soon!

Event Schedule

Get ready to work hard and play hard!

7:00 pm

Welcome Reception | Vertex Sky Bar

  • Join us as we kick off the User Summit with light appetizers, drinks, and early registration on the 10th floor of Hotel Alex Johnson.
8:30 am 

Registration, Bagels & Headquarter Tours

  • Room: Second Floor General Area
  • Description: Start your morning with other attendees while enjoying a light breakfast and brewed coffee.
9:00 am 

An Indepth Look at What’s Ahead

  • Host: Ray Hespen, CEO and Co-founder of Property Meld
  • Room: Second Floor General Area
  • Description: Ray Hespen, CEO and Co-founder, will kick off the 2022 Property Meld User Summit with a comprehensive look into Property Meld’s Vision. He will dive deep into the most significant maintenance trends impacting the industry and give you a first-hand look into how Property Meld will continue to raise the bar for property maintenance.
10:00 am

An Exclusive Look into Our Development Process

  • Host: David Kingman, CTO and Co-founder of Property Meld
  • Room: Second Floor General Area
  • Description: Be the first to see what Property Meld has on our product board for 2023. In this session, David Kingman, CTO and Co-Founder, will give an exclusive look into Property Meld’s development principles and 2023 deliverables. Gain a new understanding of how we measure success and determine what is coming next for the solution you love.

11:00 am

Lunch Break with Product & Support Team

  • Room: Second Floor General Area
Noon 

Breakout Sessions

  • How Maintenance Impacts Owner Retention [Operational Owner Track]
    • Host: Michael Krause, Partner, Atrium Management Company
    • Room: Loyalty Sky Room
    • Description: It’s no secret maintenance is the #1 reason an owner leaves a property management company. So you’ve created a positive and high-quality maintenance experience, but what’s next? It’s time to leverage your hard work into your most significant opportunity. This session will include actionable steps and the data you need to leverage maintenance to retain owners.

  • Owner Hub Certification Session [Maintenance Master Track]
    • Host: Kjelsie Hass, Customer Success Manager at Property Meld
    • Room: Agility
    • Description: Whether you’ve been using Property Meld’s Owner Hub for a while or just starting, this certificate session will set you up for success. Kjelsie Hass will walk you through customizing your Owner Hub to ensure transparency and oversight to streamline your process and provide the best-in-class customer support your owner wants.
1:00 pm

Round Tables

  • Maintenance Mastermind Round Tables [Operational Owner Track]
    • Host: Property Meld Customer Support Team
    • Room: Second Floor General Area (A)

  • Melding Pot Round Tables [Maintenance Master Track]
    • Host: Property Meld Customer Success Team
    • Room: Second Floor General Area (B)
2:00 pm 

Refreshment Break

  • Room: Second Floor General Area
  • Description: Join us for drinks at the bar on the 2nd floor of Property Meld HQs!
2:30 pm

The Key to Successful Vendor Relationships

  • Host: Kellie Tollifson, T-Square Properties
  • Room: Second Floor General Area
  • Description: It’s no secret that vendors can make or break your business. They represent you and your business in the field when they interact directly with your residents. In this session, Kellie Tollifson of T-Square Properties will share the secret to building and maintaining these relationships and leveraging them to save your business time and money.

3:30 pm

Internal Maintenance It Doesn’t Have to be All or Nothing

  • Host: Jay Woodson, Maintenance Director at RPM Richmond Metro
  • Room: Second Floor General Area
  • Description: Whether you’re toying with building out your internal maintenance team or have already decided it’s not for you, this session will provide the data you need to look at internal maintenance from a new perspective. Jay Woodson, Maintenance Director at RPM Richmond Metro, will share how they have leveraged Property Meld to create a robust internal and external maintenance operations hybrid.

4:30 pm 

Rooftop Happy Hour

  • Room: Rooftop
  • Description: It’s time to relax and unwind “Meld” style. Join us on the rooftop for Happy Hour, Corn Hole, and some quality time with the entire Property Meld team.
5:30 pm – 7:00 p.m 

Free time! 

7:00 pm – 9 p.m.

Loyalty Dinner

  • Room: Second Floor General Area
  • Description: Details coming soon!
8:00 am 

Breakfast

  • Room: Second Floor General Area
  • Description: Start your morning with other attendees while enjoying a light breakfast and brewed coffee.
8:30 am 

The Future is Proactive and Heres How

  • Host: TBD
  • Room: Second Floor General Area
  • Description: Reactive maintenance is losing you valuable time and money. It’s time to transition towards a proactive mindset by implementing preventative maintenance. This course shares the critical impact preventive maintenance has on operational efficiency and resident and owner retention. You will have valuable insight into how your company can lead the industry with preventative maintenance when you walk out.
9:30 am 

Breakout Sessions

  • Maintenance: The Hidden Gold Mine with Deb Newell [Operational Owner Track]
    • Host: Deb Newell, Real Time Consulting
    • Room: Loyalty Sky Room
    • Description: Maintenance is a hidden gold mine of profitability for your business if you know how to leverage it properly. Deb Newell, Founder & CEO of Real-Time Consulting Services, gives valuable insight into why and how maintenance can be a profitable tool essential to your business.

  • PropertyCare+ Certification Session [Maintenance Master Track]
    • Host: Kjelsie Hass, Customer Success Manager at Property Meld
    • Room: Agility
    • Description: Now you understand the importance of preventative maintenance, so now what? Kjelsie Hass is back with another certificate session for our newest feature, Property Care Plus. Learn how to create your own customizable preventative maintenance program with this great new feature. Whether you want to provide the highest quality of maintenance at the lowest cost for creating an additional revenue stream, this session will set you up for success.
10:30 am 

Breakout Sessions

  • Effectively Growing your Business by Utilizing Maintenance [Operational Owner Track]
    • Host: John Kearns, Manager of Business Solutions at Property Meld
    • Room: Loyalty Sky Room
    • Description: Maintenance is the key to growing your business and portfolio. This session will be an out-of-the-box discussion on leveraging maintenance throughout your management experience to grow your business by satisfying owners and investors.
  • Filters and Reporting Certification Session [Maintenance Master Track]
    • Host: Brianna Pesek, Customer Success Manager at Property Meld
    • Room: Agility
    • Description: Level up your maintenance process with one of the most powerful Property Meld functions. When you use filters to their highest potential, you optimize your maintenance operation to its fullest potential. This advanced certification course will cover everything from quickly reviewing the statuses directly on the dashboard to customized sorting for specific criteria. This session is the efficiency power-up you’ve been waiting for!
11:30 am

Lunch Break with Product & Support Team

  • Room: Second Floor General Area
Noon

Integrations Round Table Session [Operational Owner Track]

  • Room: Second Floor General Area
  • Description: Details coming soon!
1:00 pm

Breakout Sessions

  • How to Leverage Maintenance to be more Marketable with Jennifer Stoops [Operational Owner Track]
    • Host: Jennifer Stoops, VP of Corporate Development at PURE
    • Room: Loyalty Sky Room
    • Description: In this course led by Jennifer Stoops, VP of Corporate Development at PURE Property Management, you will learn how you can effectively leverage maintenance to lead the industry, owners and investors will be running to you!

  • Remote Maintenance: Best Practices for Managing Maintenace with a Remote Team [Maintenance Master Track]
    • Host: Todd Ortscheid, Revolution Rental Management
    • Room: Agility
    • Description: Advances in technology have made it easier than ever to coordinate maintenance remotely. Todd Ortscheid, President and Owner of Revolution Rental Management will provide best practices to help you get your remote maintenance operation up and running or optimize the one you already have. This session will have everything you need to know to run a remote maintenance powerhouse, from team training to engagement!
2:00 pm 

Refreshment Break

  • Room: Second Floor General Area
  • Description: Join us for drinks at the bar on the 2nd floor of Property Meld HQs!

 

2:30 pm

Breakout Sessions

  • The Evolution of Key Performance Indicators and What You Should Be Tracking Now [Operational Owner Track]
    • Host: Eric Wetherington, VP of Strategic Initiatives at PURE
    • Room: Loyalty Sky Room
    • Description: No matter your business size or plans to scale, key performance indicators (KPIs) are crucial to staying on top of your business health. The evolution of what you should track and how you should track it continues as the industry changes. In this session, Eric Wetherington, VP of Strategic Initiatives, will dig into what KPIs you should be following to keep a pulse on how you’re stacking up against your past performance and your peers. 

  • Property Meld Workflows Certification Session: The Road to the Touchless Meld [Maintenance Master Track]
    • Host: Eddie Campbell, Maintenance Supervisor at Evernest
    • Room: Agility
    • Description: It’s time to focus on what matters most and automate the rest. Automating your standard operating procedures to eliminate human error and increase NOI is more crucial than ever. In this certification session Eddie Campbell, Maintenance Supervisor at Evernest, shares how he and his team have implemented over 132 Workflows to eliminate tasks from troubleshooting to the Meld that completes itself.
3:30 pm

Roundtables

  • Maintenance Mastermind Round Tables with Property Meld Leadership [Operational Owner Track]
    • Host: Property Meld Customer Success Management Team
    • Room: Second Floor General Area (A)
    • Description:This is moment you’ve all been waiting for! It’s time to learn and share the best of the best Property Meld Workflows
  • Melding Pot Round Tables: Workflows Swap [Maintenance Master Track]
    • Host: Property Meld Leadership
    • Room: Second Floor General Area (B)
    • Description:Connect with Property Meld’s leadership team and Broker/Owners from across the country to discuss Internal Operations, how maintenance affects your bottom line, labor costs, materials, the average cost per market, and more.
4:30 pm

Where Do We Go From Here

  • Host: Austin Wentz, Senior Software Engineer, Property Meld
  • Room: Second Floor General Area
  • Description: At Property Meld, we are constantly growing and learning. We can do that best by understanding what our customers want and need to take their maintenance process to the next level. Here is your opportunity to voice and share some valuable feedback on how we can improve our product and experience.
5:30 pm – 7:00 p.m 

More Shenanigans with Melders

  • Room: Oversight Rooftop Patio
  • Description: Join us for a relaxing evening to connect with Melders and digest the past two days of maintenance madness. More Meld Pong, Corn Hole, and a special sampling of Ray Hespen’s renowned smoked brisket!

BYOB (Buy Your Own Breakfast!)

9:00 am — Noon 

Book a Session with Success

  • Personalized 1-on-1 in-person session with your Customer Success Manager.
  • Spots will be limited! 

Noon 

Lunch on Your Own

 
1:00 pm

Mt. Rushmore Tours

  • Details coming soon!

Reserve Your Seat Now!

The clock is ticking and tickets are limited. Get yours now!

Summit Speakers

Check out our 2022 key note speakers!

RayHespen

Ray Hespen

CEO & Co-Founder

Property Meld

matthew whitaker

Matthew Whitaker

Founder & CEO

Evernest

DavidKingman

David Kingman

CTO & Co-Founder

Property Meld

Explore Summit Pricing

Early Bird | Summit Pass

$150

  • Dedicated Track for Melding Pot Discussions & Workshops
  • Keynote Speakers
  • Catered Meals & Drinks
  • Networking Opportunities
  • Rooftop After Party
  • Meld Loyalty Dinner
  • New! Property Meld HQ Tours
  • Black Hills Adventure Opportunities

All prices exclude sales & tax. Tickets are limited. Get them now!

Travel Information

You're excited to celebrate with us, but how do you get here and where do you stay?

We've provided travel information for your convenience.

Rapid City Regional Airport (RAP) is the fastest and most convenient way to travel to and from Rapid City and the Black Hills.

With a variety of flights to major hubs, including Denver, Minneapolis, Chicago, Dallas-Ft. Worth, and more.

Visit www.rapairport.com for more information and booking.

We recommend the following hotels in downtown Rapid City, near our headquarters.

Hotel: 
Hotel Alex Johnson
   Call: 605-342-1210 to book.

Hotel: 
Holiday Inn Rapid City Downtown   Call: 1-888-465-4329 to book.

As a hotel guest, Hotel Alex Johnson offers transportation to and from Rapid City Regional Airport.

Property Meld Headquarters

Location

406 St. Joseph Street Rapid City, SD 57701

Daily Starts

Day 1:

8:30 am

Day 2:

8:30 am

Day 3:

9:00 am

Check Out Our Powerful Software

Want to see our web-based platform in action?

Property Meld is a web-based platform for property management companies — solving maintenance obstacles and coordinating all key players in one location.